JVH Consulting's Blog

Outlook Crashes/hangs July 2020

Ever since July of 2020, Msft has pushed out a few bad versions of office 365 which has caused client outlooks to crash and burn :(… The first time this happened, a large portion of my clients had this problem and so I created a script to fix them and used my RMM to push out the fix to all windows 10 machines with O365. By doing this they were able to get back to a working Outlook until MSFT fixed their bad update. It happened again later in 2020 and had to perform similar steps:

1. “C:\Program Files\Common Files\microsoft shared\ClickToRun\officec2rclient.exe” /update user updatetoversion=16.0.6366.2062  all as one line. 

2. If that fails run this:

“C:\Program Files\Common Files\microsoft shared\ClickToRun\officec2rclient.exe” /update user updatetoversion=16.0.12827.20470

Best of luck!