• JVH Consulting
• October 1, 2019
• 0

Datto RMM Agent Browser lost in Chrome extensions

A few days ago I noticed that after some updates or whatever on my laptop, that the Agent Browser for Datto (Autotask) RMM wasn’t opening when trying to access a client’s machine. I could do the web access but anything requiring the Agent Browser to open, failed. Rather than uninstalling I dug into what was going on between a working machine and a non working machine. Plus found something on the web that described similar issue with other application.

Long story short, this is because the Agent Browser setting got lost in the Chrome Setting Preferences file. The file is located here:
c:\users\\appdata\local\google\chrome\user data\default\preferences

Look for Excluded_Schemes and if not found, add the information below back to the preferences file and save. then close out of Chrome and re-open. Thereafter when you want to connect to client’s desktop using the Agent Browser, it will be called upon.

Look for this area of preferences:
{“prompt_seed”:”3D27E4CC2D0E92F24A3C5968E9DBDADBE0EBA5B25796B65941263B9AA403604F”,”prompt_version”:”3DA0AEEA958AC953255D01DECEE8E9C6B22C092A3506B81E2C72B7BDEAFEF4A8″,”reporting”:”3B35D18EE559CA6ABF680C70EAC5575A6D243BEA86B122BC695E781FE07E12FC”}}},“protocol_handler”:{“excluded_schemes”:{“cag”:false,”gotoopener”:false,”teamviewer8″:false,”zoommtg”:false,”zoomrc”:false}},“session”:{“restore_on_startup”:4,”startup_urls”:

Add section in italics to the file, hit save and reopen chrome.

hope this helps MSP’s out there in need of this relief!