About JVH

IT Solutions

JVH Consulting provides IT solutions for businesses throughout the Puget Sound area. With over 24+ years’ experience in the field providing IT Solutions for office needs - Active Directory and Exchange services, Office 365 Cloud email, wired and wireless networks, backups, Antivirus & Security Monitoring solutions along with everyday computer issues and QuickBooks software support.

Tier Offerings

Tier Services

JVH CONSULTING provides many services in three level packages (Silver, Gold and Platinum) as shown below. Included: 24/7 remote monitoring of all devices, Automated Device Patching, Help Desk Ticketing Service with different response SLAs. EDR & MDR services, Device encryption and backups, M365 Cloud backups, M365 User management, Multi-factor setup & support, Firewall management & Response and remote and onsite support. Contact JVH CONSULTING for additional information if you need Office IT management for your business.

  • Silver Level
  • Gold Level
  • Platinum Level

Silver Level

  • 24/7 Remote Security & Performance Monitoring
  •  Remote Helpdesk Support SLA 4 hours
  •  Automated Device Patching
  •  Firewall Management & Response
  •  Managed Detection & Response (MDR) – o365
  •  Endpoint Detection Response (EDR)
  •  M365 User management at hourly rate
  •  Remote/On-Site support at hourly rate

Gold Level

  • 24/7 Remote Security & Performance Monitoring
  •  Remote Helpdesk Support SLA 2 hours
  •  Automated Device Patching
  •  User Management – Moves & Changes
  •  Backups for all devices: PCs & Servers to cloud for Monthly fee.
  •  Firewall Management & Response
  •  Managed Detection & Response (MDR) – o365
  •  Endpoint Detection Response (EDR)
  •  Multi-Factor Authentication Management
  •  M365 User management
  •  5 Support tickets per month for remote support
  •  Onsite visits at hourly rate
  •  Requires one year commitment

Platinum Level

  • 24/7 Remote Security & Performance Monitoring
  •  Remote Helpdesk Support SLA 1 hour
  •  Microsoft 365 Business Premium for all users
  •  Enhanced M365 Email Security
  •  User Management – Moves & Changes
  •  Enterprise Password Management
  •  Automated Device Patching
  •  Backups for all devices: PCs & Servers to cloud and/or to local appliance for faster recovery.
  •  Firewall Management & Response
  •  Managed Detection & Response (MDR) – o365
  •  Endpoint Detection Response (EDR)
  •  Device Encryption
  •  Dark Web Monitoring
  •  Multi-Factor Authentication Management
  •  Unlimited Remote/onsite Support
  •  Disaster Recovery Support
  •  Requires one year commitment

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