Tier Offerings

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Tier Offerings

Tier Services

JVH CONSULTING provides many services in three level packages (Silver, Gold and Platinum) as shown below. Included: 24/7 remote monitoring of all devices, Automated Device Patching, Help Desk Ticketing Service with different response SLAs. EDR & MDR services, Device encryption and backups, M365 Cloud backups, M365 User management, Multi-factor setup & support, Firewall management & Response and remote and onsite support. Contact JVH CONSULTING for additional information if you need Office IT management for your business.

  • Silver Level
  • Gold Level
  • Platinum Level

Silver Level

  • 24/7 Remote Security & Performance Monitoring
  •  Remote Helpdesk Support SLA 4 hours
  •  Automated Device Patching
  •  Firewall Management & Response
  •  Managed Detection & Response (MDR) – o365
  •  Endpoint Detection Response (EDR)
  •  M365 User management at hourly rate
  •  Remote/On-Site support at hourly rate
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Gold Level

  • 24/7 Remote Security & Performance Monitoring
  •  Remote Helpdesk Support SLA 2 hours
  •  Automated Device Patching
  •  User Management – Moves & Changes
  •  Backups for all devices: PCs & Servers to cloud for Monthly fee.
  •  Firewall Management & Response
  •  Managed Detection & Response (MDR) – o365
  •  Endpoint Detection Response (EDR)
  •  Multi-Factor Authentication Management
  •  M365 User management
  •  5 Support tickets per month for remote support
  •  Onsite visits at hourly rate
  •  Requires one year commitment
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Platinum Level

  • 24/7 Remote Security & Performance Monitoring
  •  Remote Helpdesk Support SLA 1 hour
  •  Microsoft 365 Business Premium for all users
  •  Enhanced M365 Email Security
  •  User Management – Moves & Changes
  •  Enterprise Password Management
  •  Automated Device Patching
  •  Backups for all devices: PCs & Servers to cloud and/or to local appliance for faster recovery.
  •  Firewall Management & Response
  •  Managed Detection & Response (MDR) – o365
  •  Endpoint Detection Response (EDR)
  •  Device Encryption
  •  Dark Web Monitoring
  •  Multi-Factor Authentication Management
  •  Unlimited Remote/onsite Support
  •  Disaster Recovery Support
  •  Requires one year commitment
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