JVH Consulting's Blog

Every once in a while you will encounter this error message when trying to activate a users’ office 365 license. The window that pops up doesn’t always point you in the right direction.

Researched many sites and each had many different solutions. However it seems one hit the nail on the head. First though here are other options I tried:

1. Rename this folder to something else – have to first logon (after reboot) with admin account to machine. Rename C:\users\$dir\AppData\Local\Packages\Microsoft.AAD.BrokerPlugin_cw5n1h2txyewy to same folder with .old at end of it. Note – doing this didn’t work for me but it did for others. https://www.experts-exchange.com/questions/29156991/How-do-I-fix-Outlook-error-code-80090016-TPM-malfunctioned.html
2. Get access to this folder and clear the NGC folder: C:∖Windows∖ServiceProfiles∖LocalService∖AppData∖Local∖Microsoft∖; Link for this: https://www.sysinfotools.com/solve-error/outlook-365-module-error-code-80090016.html; However in my case, there wasn’t anything in NGC folder – so yeah well not a solution.
3. Reset – and or Clear TPM from windows. Did this and while it didn’t fix, for a time I couldn’t reboot the computer into windows. Removed UEFI boot/set to legacy boot – No joy. Multiple tries, shutdowns, unplug device, drain all power from system and then booting back and setting UEFI boot back and boom goes the dynamite!! – it booted back into Windows. Some days… Link for doing this procedure: https://answers.microsoft.com/en-us/msoffice/forum/all/error-code-80090016-trusted-platform-module-has/87e44378-b7cd-4493-970e-cceab7a8ee68
4. Last and final attempt which happened to solve this riddle. Tried this one after performing #3. This link https://social.technet.microsoft.com/Forums/en-US/f4742bab-4e27-4963-a151-2349a234132b/outlook-365-2016-trusted-platform-module-error-code-80090016?forum=outlook – under 3 post by Binod Shrestha, he shows to just open Device Manager, open Security Devices and Uninstall the “Trusted Platform Module 2.0 (or 1.1.2) from the PC.

After that reboot, log back in as the user with o365 issues, try opening up any Office app and now it just works, Office is activated and user config for OneDrive is all correct and no further problems. That’s just crazy!!

Hope this helps you the next time you run into such an error. Frustrating!!! again, thank you Microsoft!! <Rant>Seriously have to disconnect Office licensing from TPM and from Hotmail/live accounts </Rant).