Home > Active Directory > Outlook client can’t find O365 to authenticate license

Outlook client can’t find O365 to authenticate license

Have had several colleagues have a problem authenticating and authorizing their O365 office software to the O365 license servers.

Red Bar: Invalid license/not licensed

Yellow bar: other said Activate now – nothing worked to activate user to O365.

To fix this problem, had to import this registry info via a O365fix.reg file

Note: copy and paste below starting with the Windows Registry… to the 001 value on last line.

save file as o365fix.reg to c:\temp folder and then right click and merge the key on the client machine. from there it should authenticate to the license servers and be able to be used from there.

Windows Registry Editor Version 5.00

[HKEY_CURRENT_USER\SOFTWARE\Microsoft\Office\16.0\Outlook\AutoDiscover]
“ExcludeHttpsRootDomain”=dword:00000001
“PreferLocalXML”=dword:00000000
“ExcludeHttpRedirect”=dword:00000000
“ExcludeHttpsAutodiscoverDomain”=dword:00000001
“ExcludeScpLookup”=dword:00000001
“ExcludeSrvRecord”=dword:00000001
“ExcludeExplicitO365Endpoint”=dword:00000001

hope this helps all out there.

Categories: Active Directory
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