Home > MS Office Solutions > Outlook Connector Prompts to be Upgraded

Outlook Connector Prompts to be Upgraded

I got a call tonight from my sister asking for some help with fixing her Outlook Connector. Apparently today she started receiving a prompt every time she opened Outlook to upgrade the Outlook Connector… It gave her the option to Upgrade now or later. If she chose later, then Outlook wouldn’t be able to connect to Hotmail. :(.

The problem was that even if she chose to upgrade the connector, after restarting Outlook, she would receive the same error message :(.

I quickly connected to her computer using my LogMeIn account and started troubleshooting.
– I uninstalled and re-installed Outlook Connector – every which way I could think of – tried a very old copy – fail, tried version for first 2007 Outook – fail, tried the latest and greatest version 12.0.6xxx.1 – all failed! Each time it prompted to be upgraded again! Arrghh!

I did some searching out on the Newsgroups (there wasn’t much really because this appears to be a new issue) and found that the only way to resolve this was to install the OutlookConnector version for Outlook 2010.

Since Outlook 2007 is 32bit, I downloaded the 32bit version of OC for Office 2010 & installed it. It did prompt me one more time to upgrade but this time around it upgraded to the most recent version of 14+. Thereafter, Outlook opened and started to send/receive mail without any issue.

The link to Outlook Connector for Office 2010 is:
for 64bit version: http://www.microsoft.com/downloads/details.aspx?displaylang=en&FamilyID=8a31fbf4-f4bf-4751-954b-5b36d80ec375
for 32bit version: http://www.microsoft.com/downloads/details.aspx?displaylang=en&FamilyID=39db2b89-af2e-41f9-a175-f93e1377959f

On their pages it states that it supports Outlook 2003, 2007 and 2010.
Hopefully this will work for you as well.

Categories: MS Office Solutions
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